Austin Acoustics
Refund Policy
Every product goes through strict quality checks. To maintain performance and integrity, we follow a replacement-only policy.
01
No Refund Policy
Austin Acoustics does not provide refunds under any circumstances.
- All purchases are final
- No cancellations or refunds after order confirmation
02
Replacement in Case of Issues
You may be eligible for replacement if the product has:
- Physical damage at the time of delivery
- Manufacturing or functional defects
Issues must be reported within 48 hours of delivery.
03
Conditions for Replacement
- Product must be unused and in original packaging
- All accessories and manuals must be intact
- Valid proof of purchase is required
- Images or videos may be requested
04
Non-Eligible Cases
- Change of mind or personal preference
- Minor cosmetic variations
- Damage after delivery due to misuse
- Requests raised after 48 hours
05
Resolution Process
- Issue verification by our team
- Return or pickup instructions shared
- Replacement product dispatched
06
Important Notes
- Replacement subject to stock availability
- Only one replacement per order
- Warranty terms remain unchanged
We Stand By Our Quality
We are committed to delivering reliable products. In rare cases, we ensure fair and prompt resolution through replacement.